Service Center Hours

Monday through Friday 8:00 AM to 6:00 PM

Self-Service Automated Phone System and WEB available 24 /7

Observed Holidays
Memorial Day Closed
Independence Day Closed
Labor Day Closed
Thanksgiving Day Closed
Christmas Day Closed

Helpful Information

Collection Service Center and Self-Service IVR: 877-514-1304

24/7 WEB: www.payctrmatolls.com

LockBox Address (Payments Only):

Please remit payment by check or money order along with the corresponding payment coupon from your Notice to:
Valor Intelligent Processing
LLC C/O Central Texas Regional Mobility Authority (CTRMA)
PO Box 207899
Dallas, TX 75230-7899

Please Note :
  • Cash payments will not be accepted.
  • Include your collections account number on check or money order.

General Correspondence (No Payments):

Please submit completed dispute forms and supporting documentation to:
Valor Intelligent Processing
LLC C/O Central Texas Regional Mobility Authority (CTRMA)
PO Box 9036
Addison, TX 75001-9036

For expedited processing submit all correspondence via the Contact Us portion of this site.
Please Note: Payments received at this address will be returned.